FAQs
How can I contact Penny’s team if I have an issue?
Please check our Help center and raise a ticket if you did not find your answer there or chat with us via the chatbox.
I'm having trouble accessing my account; what should I do?
Please check our Help center and raise a ticket if you did not find your answer there or chat with us via the chatbox.
Is there a shipping fee for orders? Or is there free shipping for a certain number of orders?
Direct Purchase orders depend on the supplier; they may charge the same or different shipping charges for all regions. Suppliers may offer free shipping for specific orders depending on order value. For RFQ orders, it depends on the shipping terms.
What are the payments options in Penny Souq?
As of now, we offer two payment methods, either Sadad Service or Direct bank transfer.
The system is a bit complex. How can I get training?
Penny’s team is always ready to help. We can schedule a meeting to onboard you and answer all your inquiries, either virtually or physically, according to your convenience. You can always check our Help center and raise a ticket if you did not find ...
How do I trust suppliers whom I don't know?
Penny's team visited, evaluated, and prequalified all registered suppliers. It is vital to ensure that only trustworthy, dependable, and committed suppliers join our community.
How does the procurement process work at Souq Penny?
Register & select product ⇒ Send RFQs/ POs ⇒ Compare & negotiate ⇒ Delivery & payments.
With whom I deal at Souq Penny?
Your relationship is direct with the supplier, and Panny enables you to organize and manage this relationship, Penny is not an intermediary, and the connection is 100% End to End.
Can I print the documents?
All the Documents from RFQ to Invoice are printable and include all the legal information.
Can I invite my suppliers?
Souq Penny is the marketplace for all the suppliers, and if you need your supplier to be a part of our market, all that is required is to send him our registration link https://penny.co/suppliers/, and you can ask your penny team to add your ...
How can I open an account?
Click on the Register tab on the home page, enter company details along with your regular legal data such as CR/ VAT/ and National address, and done. Our team will verify and approve your account.
Is there any fee to register my business?
No fees are applied to your account; just register, and you can start your business immediately.
Who can use Penny Souq?
Any buyer or purchaser registered in Saudi Arabia can use Penny Souq to source any items.
Why should I buy at Souq Penny?
Souq Penny is your one-stop procurement hub with over 300,000 products and hundreds of suppliers. Buy directly or send RFQs to suppliers. Souq Penny offers a wide variety of office supplies, electronics, Building materials, Hardware, tools, and HVAC ...
What is Souq Penny?
Penny Souq is a B2B procurement marketplace that connects buyers directly with manufacturers and principle suppliers in KSA.
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Will penny software be connected to the marketplace?
Yes, as a penny software user you will have access to our B2B marketplace and you will be able to order and source from the vendors listed there and view the list of products
Overview
Overview To visit Penny Souq please click on the following link: https://souq.penny.co/en/. On the main page, Penny Souq categories are shown at the top of the page. To view all the categories, click on Show All Categories. To view all of Penny ...
Does your software include a payment gateway?
As it stands, our software offers full management of your procurement cycle from request to pay, however we do not offer the option to pay through the software yet. However, we have plans to avail several payments options like Credit Cards, Mada and ...
Do I need to download and install penny software on my computer or mobile?
No our application is web-based and is available on the cloud, plus its very easy to configure
Can I use penny to store my data?
Yes, penny can be used to store all of your data such as your products, orders and vendors. Additionally, penny can be used to classify and organise your data in a presentable format and share it with the team inside your organization.